Privacy Policy

1. Information We Collect

Account Information

When you create an account with I Speak Everything, we collect:

• Full name
• Email address
• Password (encrypted)
• Profile information (language preferences, learning goals, timezone)
• Payment information (processed securely through third-party payment processors)

Learning & Progress Data

To personalize your learning experience, we collect and store:

• Language level (beginner, intermediate, advanced)
• Learning history and progress
• Lesson completion data
• Quiz and assessment results
• Vocabulary and grammar topic completion
• Time spent on learning activities
• Usage patterns and preferences

AI Tutor Conversations

All conversations with our AI tutor are recorded and stored. This includes:

• Text messages and responses
• Voice recordings (if using voice features)
• Conversation timestamps
• Interaction metrics

Device & Technical Information

We automatically collect technical information including:

• Device type and operating system
• Browser type and version
• IP address
• Crash logs and error reports
• Performance metrics
• App version and update history

Communication Data

If you contact us directly, we collect:

• Support request content
• Email correspondence
• Feedback and suggestions
• Chat messages with our support team

2. How We Use Your Information

I Speak Everything uses the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve the learning platform
• Personalization: To customize lessons and content based on your level and learning style
• AI Tutor Training: To improve our AI tutoring algorithms and conversation quality
• Progress Tracking: To monitor your learning progress and provide feedback
• Communication: To send service updates, newsletters, and important notifications
• Account Management: To verify identity, authenticate accounts, and prevent fraud
• Support: To respond to your inquiries and provide customer support
• Analytics: To understand how users interact with our platform and improve features
• Legal Compliance: To comply with legal obligations and enforce our terms
• Research: To conduct language learning research (with anonymized data)

3. AI Tutor Data & Conversations

Data Storage

Your AI tutor conversations are stored securely on our servers and are associated with your account. This data includes:

• Complete conversation transcripts
• Voice recordings and audio files
• Interaction timestamps
• Accuracy and performance metrics

Professor & Instructor Access

Your instructor and course professors have access to your AI tutor conversations to:

• Review your learning progress and pronunciation
• Identify areas where you need additional support
• Provide personalized feedback and corrections
• Ensure the quality of AI tutor responses
• Improve curriculum and teaching materials

Data Use for AI Improvement

We use anonymized conversation data to:

• Train and improve our AI tutor models
• Enhance natural language processing capabilities
• Develop new language learning features
• Benchmark conversation quality

Data Deletion

You can request deletion of your AI tutor conversation data at any time by contacting us. Please note that deletion may limit the platform's ability to provide personalized learning experiences.

4. Calendly Integration

I Speak Everything integrates with Calendly to manage tutoring sessions and appointments. When you use Calendly through our platform:

Data Shared with Calendly

• Your name and email address
• Session booking preferences
• Calendar availability
• Meeting notes and details

Privacy Notice

Calendly is a third-party service operated by Calendly, LLC. Your use of Calendly is governed by their Privacy Policy. We encourage you to review Calendly's privacy practices at https://calendly.com/privacy.

I Speak Everything is not responsible for Calendly's data handling practices. By using the Calendly integration, you consent to Calendly's collection and use of your information as described in their privacy policy.

Account Linking

You can disconnect your Calendly account from I Speak Everything at any time through your account settings. This will revoke our access to your Calendly data.

5. Third-Party Services

I Speak Everything uses the following third-party services:

Payment Processing

Payment information is processed through secure payment gateways. We do not store complete credit card information. Payment processors comply with PCI Data Security Standards.

Analytics Services

We use analytics tools to understand user behavior and improve our platform. These services may collect:

• Pageview data
• Feature usage statistics
• Session duration
• Anonymized user behavior patterns

Cloud Storage & Hosting

Your data is stored on secure cloud servers provided by reputable hosting providers. These providers implement enterprise-grade security measures.

Communications Services

We may use email and notification services to communicate with you about your account and learning progress.

Third-Party Links

Our website and app may contain links to third-party websites. We are not responsible for the privacy practices of external sites. We encourage you to review their privacy policies before sharing information.

6. Data Security

I Speak Everything takes data security seriously and implements comprehensive security measures:

Encryption

• SSL/TLS encryption for all data in transit
• End-to-end encryption for sensitive information
• Password hashing using industry-standard algorithms

Access Controls

• Role-based access controls for employee access
• Multi-factor authentication for administrative accounts
• Regular access audits and reviews
• Principle of least privilege

Infrastructure Security

• Firewalls and intrusion detection systems
• Regular security patches and updates
• Network segmentation
• DDoS protection

Vulnerability Management

• Regular security audits and penetration testing
• Responsible disclosure program
• Incident response procedures
• Continuous monitoring and threat detection

Limitations

While we implement robust security measures, no system is completely secure. We cannot guarantee absolute security of your data transmitted over the internet. You use our platform at your own risk.

7. Children's Privacy (COPPA Compliance)

Age Requirements

I Speak Everything is intended for users aged 13 and older. We do not knowingly collect personal information from children under 13 without parental consent.

Parental Consent

For users under 13, we require verifiable parental consent before:

• Creating an account
• Collecting any personal information
• Using AI tutor features
• Recording conversations or voice data

Parent/Guardian Rights

Parents and guardians have the right to:

• Review what personal information we have collected
• Request deletion of their child's information
• Revoke consent for future data collection
• Opt-out of marketing communications
• Review conversation data and learning progress

Data Collection Minimization

For users under 13, we collect only information necessary to provide our service. We do not sell or share children's personal information with third parties for marketing purposes.

Parental Account Controls

Parents/guardians can:

• Monitor their child's learning progress
• View AI tutor conversations
• Set usage restrictions and time limits
• Control notification preferences
• Manage privacy settings

Reporting COPPA Violations

If you believe we have violated COPPA, you can file a complaint with the Federal Trade Commission at https://reportchildsafety.ftc.gov.

8. Data Retention

Active Account Data

While your account is active, we retain all your personal information, learning data, and conversation records to provide our services.

Inactive Accounts

If your account becomes inactive for more than 24 months, we may delete or anonymize your data. We will attempt to notify you before deletion.

After Account Deletion

Upon your request to delete your account, we will:

• Delete your personal information within 30 days
• Retain anonymized learning data for research purposes
• Remove your data from active systems (backups may persist for up to 90 days)
• Maintain records as required by law

Legal Holds

If we receive a legal request or court order, we may retain your data longer than usual to comply with legal obligations.

Backup Data

Data stored in backup systems may take up to 90 days to be fully removed after deletion from primary systems.

9. Your Privacy Rights

Access Your Data

You have the right to request and receive a copy of your personal information that we hold. You can access most of this information directly through your account dashboard.

Correct Your Data

You have the right to request that we correct inaccurate or incomplete information. You can update most information in your account settings.

Delete Your Data

You have the right to request deletion of your personal information. We will comply with deletion requests within 30 days, except where we are legally required to retain data.

Export Your Data

You have the right to request a copy of your data in a portable, machine-readable format.

Opt-Out of Communications

You can opt-out of marketing emails and communications at any time by:

• Clicking the unsubscribe link in any email
• Adjusting your notification preferences in account settings
• Contacting us directly

Restrict Data Use

You can restrict how we use your data for certain purposes through your privacy settings.

Lodge a Complaint

If you believe your privacy rights have been violated, you have the right to lodge a complaint with your local data protection authority.

How to Exercise Your Rights

To exercise any of these rights, contact us at randy@randyplaice.com with your request. We will respond within 30 days. You may need to verify your identity before we process your request.

10. Contact Us

If you have questions about this privacy policy, concerns about your data, or wish to exercise your privacy rights, please contact us:

Data Protection Officer

For specific data protection inquiries, please reference your request as a "Privacy Request" and include as much detail as possible about your concern.

11. Changes to This Privacy Policy

I Speak Everything may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

How We'll Notify You

When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you via email to your registered email address
• Require you to accept the updated policy before continuing to use the platform (if changes are significant)
• Post a prominent notice on our website or app

Your Right to Object

If you disagree with changes to this privacy policy, you have the right to:

• Stop using the platform
• Delete your account
• Contact us to discuss your concerns

Continued Use

Your continued use of I Speak Everything after notification of changes constitutes your acceptance of the updated privacy policy.

Commitment to Your Privacy

I Speak Everything is committed to maintaining your trust by protecting your personal information with the highest standards of security and transparency. We believe that privacy is a fundamental right, and we work diligently to ensure your data is handled responsibly.

Thank you for choosing I Speak Everything for your language learning journey. If you have any questions or concerns about how we handle your data, please don't hesitate to contact us.

Last Updated: April 4, 2026